In addition, Biman Bangladesh Airlines has noted instances where certain online travel agents (OTAs) have been failing to fulfill their service obligations to customers after issuing tickets.

The airline reported cases where OTAs refused to assist customers with itinerary changes or ticket refunds, resulting in a number of complaints that have adversely affected Biman's reputation and image.

This action by Biman follows alerts from the Association of Travel Agents of Bangladesh (ATAB) regarding irregularities observed among specific agencies.

ATAB President Abdus Salam Aref emphasized the importance of establishing clear and timely policies to prevent fraud in the tech-driven business environment, ensuring consumer protection in ticket purchases.

ATAB Secretary General Afshia Jannat Saleh echoed these concerns, calling for immediate measures to restore fair competition within Bangladesh's travel and ticketing industry.

She highlighted discrepancies where some agents offer tickets at discounts of 15-20 percent despite Biman's standard commission of 7 percent per ticket, suggesting unethical practices among certain players in the sector. Stakeholders in the airline ticketing sector have long advocated for regulatory frameworks to govern the operations of OTAs across Bangladesh.