In a bold move towards transparency and accountability, citizens of Rangamati can now address grievances and ensure efficient government services from the comfort of their homes. The Government Response System (GRS) platform, introduced by the current administration, promises to revolutionize public service provision and uphold official accountability.
 
Citizens can now lodge complaints from the comfort of their homes using the GRS platform to ensure the provision of necessary government services and hold accountable the responsible officials. The current government has initiated the GRS system to ensure transparency, accountability, and enhancement of service quality in the administration, aligning with the continuous efforts to strengthen governance.
 
In line with this trajectory, a coordination meeting was held by the Rangamati district administration stakeholders. The meeting, convened on Thursday afternoon in the conference room of the district administration, was chaired by Additional Divisional Commissioner (Revenue) of Chittagong Division, Yasmin Parveen Tibriji.
 
Under the comprehensive leadership of Rangamati District Administrator Mohammad Mosharaf Hossain, the meeting saw participation from representatives of all levels of government offices in Rangamati, freedom fighters, media personnel, business leaders, and volunteers from various service organizations.
 
During the meeting, it was emphasized that the government's objective is to streamline the process of obtaining government services and address citizens' dissatisfaction and grievances effectively. To achieve this, the government has introduced the GRS system, enabling citizens to report service-related complaints through the website from the comfort of their homes.
 
The GRS serves as a platform for citizens to lodge complaints against any service provided by various government departments. Any citizen of the People's Republic of Bangladesh can express dissatisfaction or grievances against any service through this system.
 
Moreover, citizens can also provide valuable feedback or suggestions anonymously if they wish to keep their identity confidential. However, matters related to religious issues, sub judice cases, right to information, departmental grievances against government officials/employees, or cases falling under the purview of laws or regulations for review/appeal will not be accepted under the complaint redressal system.
 
Participants emphasized that to fulfill the government's commitment to providing government services, it is imperative to ensure accessibility and accountability. Awareness campaigns targeting citizens at all levels, including district, upazila, and union levels, along with all government and semi-government offices, including their Facebook pages and other social media platforms, have been deemed crucial by participants.
 
Citizens can report complaints to the GRS by clicking on www.grs.gov.bd.
 
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